Shipping Policy
Orders are processed after payment verification. Standard shipping and expedited shipping options are available at checkout. Shipping timelines depend on the destination and the selected carrier. The company ships to addresses provided by the buyer. The company is not responsible for delays caused by carriers, customs, or incorrect addresses. The buyer must provide a complete and accurate shipping address. Shipping costs are calculated at checkout and are non-refundable. The company does not ship to certain remote locations. The buyer will be notified if the company cannot ship to the provided address. Tracking information is provided once the order ships.
Return Policy
The company offers a strict 14-day no-reason refund policy. The 14-day period is strictly enforced. The 14-day period starts from the date of delivery. The buyer must initiate the return within 14 days of receiving the item. No reason is required for the return. However, the item must be unused and in its original packaging. All tags must be attached. The company does not accept returns for items that have been worn, washed, altered, or damaged by the buyer. The company reserves the right to refuse any return that does not meet these conditions.
Return Shipping Costs
The buyer completely bears all return shipping costs. This applies to all returns, including returns for damaged or defective items. The company does not provide prepaid return labels. The buyer is responsible for packaging and shipping the return. The company is not liable for items lost or damaged during return transit. The buyer must use a trackable shipping method. The buyer pays for return shipping. The buyer must obtain a receipt for the return shipping. The company will not reimburse return shipping costs under any circumstances.
Refund Processing Time
After the company receives and inspects the returned item, the refund will be processed. The refund arrival time is at least 14 days from the date the company receives the return. This means the refund may take 14 days or longer to appear in the buyer’s account. The company will notify the buyer once the refund is initiated. The refund will be issued to the original payment method. The company is not responsible for delays caused by the buyer’s bank or payment provider.
PayPal Refunds
For refunds processed through PayPal, the refund takes at least 14 days to arrive. However, in some regions, local laws require up to 30 days for PayPal refunds. The buyer should allow up to 30 days for the refund to appear in their PayPal account. The company will initiate the refund promptly, but the final arrival time depends on PayPal and the buyer’s region.
Return Process Step-by-Step
1. Contact the company at [email protected] within 14 days of delivery to request a return authorization. Provide the order number and reason for return. No reason is required, but the request must be made.
2. The company will provide return instructions. The recipient must be Hong Kong Tantu Co., Limited, the contact phone is +852 7082 8261, and the specific return address is FLAT/RM 1911, LEE GARDEN ONE, 33 HYSAN AVENUE, CAUSEWAY BAY, HONG KONG.
3. Package the item securely. Include all original packaging, tags, and accessories. Write the return authorization number on the outside of the package.
4. Ship the package using a trackable method. The buyer pays all return shipping costs. Keep the tracking number.
5. The company will inspect the returned item upon receipt. If the item meets the return conditions, the refund will be processed.
6. The refund will be issued to the original payment method. The refund arrival time is at least 14 days from the date the company receives the return. For PayPal, allow up to 30 days in some regions.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period starts on the date of delivery. The buyer must contact the company at [email protected] within 7 days of receipt. The buyer must provide photographs of the damage or defect and the packaging. The company will evaluate the claim. If the claim is approved, the company will provide instructions for return or replacement. The buyer still bears return shipping costs. The 7-day deadline for damaged or defective claims is strict and must perfectly match the company’s Terms of Service.
Non-Returnable Conditions
Items must be unused and in original packaging. The company does not accept returns for items that have been worn, washed, altered, or damaged by the buyer. All tags must be attached. The company reserves the right to refuse any return that does not meet these conditions. No specific product categories are excluded beyond these general conditions. The company will not accept returns for items that are not in their original condition.
Contact Information
For any questions about shipping or returns, contact Hong Kong Tantu Co., Limited at [email protected]. The company’s website is activewearxch.com. The company’s phone number is +852 7082 8261. The company’s address is FLAT/RM 1911, LEE GARDEN ONE, 33 HYSAN AVENUE, CAUSEWAY BAY, HONG KONG. The company recommends that buyers review the Terms of Service for additional details.